Refund policy

Refund & Return Policy

Return Eligibility

We want you to be satisfied with your purchase.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Return requests must be submitted within 30 days of receiving your order.

  • Proof of purchase is required for all returns.

We reserve the right to refuse returns that do not meet these requirements.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your financial institution.

  • Please allow 5–10 business days for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review the claim and, if approved, provide a replacement, store credit, or refund at no additional cost.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened or used consumable products

  • Dietary supplements and wellness products that have been opened

  • Products with broken safety seals

  • Gift cards

  • Promotional or clearance items marked as final sale

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service for all returns.

Exchanges

We only replace items if they are defective, damaged, or received in error.

Please contact our support team to request an exchange.

Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have questions regarding returns or refunds, please contact our customer support team through our Contact page or by email.